Design Thinking for Training and Development by Sharon Boller; Laura FletcherBetter Learning Solutions Through Better Learning Experiences When training and development initiatives treat learning as something that occurs as a one-time event, the learner and the business suffer. Using design thinking can help talent development professionals ensure learning sticks to drive improved performance. Design Thinking for Training and Development offers a primer on design thinking, a human-centered process and problem-solving methodology that focuses on involving users of a solution in its design. For effective design thinking, talent development professionals need to go beyond the UX, the user experience, and incorporate the LX, the learner experience. In this how-to guide for applying design thinking tools and techniques, Sharon Boller and Laura Fletcher share how they adapted the traditional design thinking process for training and development projects. Their process involves steps to: Get perspective. Refine the problem. Ideate and prototype. Iterate (develop, test, pilot, and refine). Implement. Design thinking is about balancing the three forces on training and development programs: learner wants and needs, business needs, and constraints. Learn how to get buy-in from skeptical stakeholders. Discover why taking requests for training, gathering the perspective of stakeholders and learners, and crafting problem statements will uncover the true issue at hand. Two in-depth case studies show how the authors made design thinking work. Job aids and tools featured in this book include: a strategy blueprint to uncover what a stakeholder is trying to solve an empathy map to capture the learner's thoughts, actions, motivators, and challenges an experience map to better understand how the learner performs. With its hands-on, use-it-today approach, this book will get you started on your own journey to applying design thinking.
Publication Date: 2020-07-30
Measuring ROI in Environment, Health, and Safety by Jack J. Phillips; Patricia P. Phillips; Al PulliamWithin an organization, the responsibilities for environment, health, and safety are often under the direction of the same executive team in an organization. This new book shows how to measure the success of all types of programs and projects involving environment initiatives, health related programs for employees and citizens, and various safety programs in all types of settings. It also explains how to report results by using a step-by-step approach.
Publication Date: 2014-01-28
Show Me the Money by Jack J. Phillips; Patricia Pulliam PhillipsFrom IT to HR, from boardroom to shop floor, increased accountability for achieving high-value results for new initiatives is increasing in every organization and department. Now the world's leading experts on ROI distill their years of experience and research into proven step-by-step tools for determining the value of any project before, during, and after implementation. Jack and Patti Phillips even show how to measure and place value on intangible qualities like leadership, creativity, customer loyalty, employee engagement, and more. Show Me the Moneyprovides a comprehensive system that enables business leaders, analysts, and consultants to make the case for their projects and get buy-in at the beginning, refine them during development, and communicate the ultimate results to all stakeholders once the projects are completed. Easy to read and fortified with case studies, checklists, tips, and tools, Show Me the Moneyclarifies and resolves the mystery surrounding the allocation of monetary values.
Publication Date: 2007-05-13
Knowledge Assets and Knowledge Audits by Pawan Handa; Jean Pagani; Denise BedfordWith the rising importance of knowledge as a primary factor in global industries, it is increasingly necessary for knowledge management professionals to understand, engage with, and speak the language of assets, investments and auditing. However, all too often, professionals don't have these skills, and have no way to learn them. This exciting guide helps knowledge management professionals gain a basic understanding of assets, investments and audits, so they can command respect from those who are in control of financial investments. It also ensures that organizations have a roadmap for developing short- and long-term investment strategies. Providing guidance for identifying assets - and liabilities - as well as describing the types of investment available to align with knowledge assets, expert authors Pawan Handa, Jean Pagani, and Denise Bedford walk readers through standard audit practices, and help you through the process of designing, conducting, and reporting on the results of a knowledge audit. For knowledge management professionals, corporate and business leaders and managers, workforce professionals, and educators, this is an unmissable guide that unites the new face of the global economy with accepted auditing practices.
Publication Date: 2019-10-25
Translating Knowledge Management Visions into Strategies by Monique Ceruti; Angel Williams; Denise BedfordThere is a critical point of failure for every knowledge management effort: when the strategy is isolated from the organization, and when there is no vision anchoring the strategy. Strategy is not a starting point, but a step in the process of creating a sustainable foundation for knowledge management efforts. Given that most knowledge management professionals do not have a grounding in vision development, this backwards approach puts any knowledge management effort at a disadvantage from the very beginning. In the four sections of this book, expert authors Monique Ceruti, Angel Williams and Denise Bedford guide readers through the building blocks of turning knowledge management visions into strategies. They enable professionals to demonstrate their value to the organization's strategic future, as well as empowering readers to take a lead in developing a future vision, and to help establish a foundation for a 21st century knowledge organization. Providing knowledge management professionals with a roadmap for success within their organizations, this is an unmissable book for any professional or researcher tasked with creating new strategies for knowledge management organizations.
Publication Date: 2019-11-28
Curriculum Essentials: A Journey by Linda ButtonThe purpose of this book is to acquaint the reader with what curriculum is, how it is defined, what is involved in the process of its development, the different types and models of curriculum, as well as innovations to make teaching and learning more engaging and meaningful. This will be balanced by the impact of assessment and adapting curriculum in times of challenges with an eye towards the work of great schools and master teachers during times of change.