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Troubleshooting Library Access Issues

Overview

If you want to save an article you find in the library's databases for later use, or to share on a class message board (referred to as a shared link), copying the link from the address bar does not always work. This page explains

Will the link I copied work in the future?

The easiest way to check whether the link to a library resource which you copied will work in the future is to open a different browser and paste the link into the address bar. If the link takes you to the item you copied it from, then it should continue to work in the future. If it doesn't work, go back to the original page you were on and look for a valid link. For instructions on how to find the proper link for resources in EBSCO databases, scroll down on this page.

If you are unable to find a proper shared link, use the chat box to contact the library and a librarian can help you identify the shared link.

How do I find the shared link for EBSCO resources?

Many of the library's resources are available through EBSCO databases. You can tell if you are using an EBSCO database by either of the following methods:

  1. On the library's databases page, EBSCO databases Have EBSCO in parenthesis after the database name.
  2. On the search results screen, the link (also known as the URL) will contain the words ebsco or ebscohost.

For EBSCO databases, copying the link from the address bar at the top of the browser will not create a link that you can use or share in the future. To share something from an EBSCO database, you need to find the permalink. Look for an icon that looks like a piece of chainlink. You may also see the word "permalink" next to the icon. You can find the permalink icon on an EBSCO search results page, or on the EBSCO item page.

Here's how the permalink icon looks on a search results page:

permalink icon on search results page

And here's how the permalink icon looks on the item page:

permalink icon on the item's page

 

How can I find an article if the link is bad?

If you have a full citation for an article, you can use Journal Finder to find it through the library by typing the journal title in the search box and then searching for the article or looking for the specific issue:

  • Search for Title: On the results page, there will be a search box below the journal title that will let you "search within publication." If you have an article title you are looking for in the journal, you can put it in that search box.
     
  • Search by Citation:
    • On the results page, you will see the words "full text access" with one or more database links below the search box. Each database gives the years of coverage the library provides for that journal.
    • You can click on the link of a database which includes the year of the article you are looking for to drill down by year / volume / issue to find an article using the citation.

For information on how to use the Library's journals page, see the video below on "Searching for Journals at the Library."

The Franklin University Library subscribes to a service called LibKey which lets you search for articles by DOI. Use the link below to go to the LibKey DOI search site, and enter the DOI in the search bar.

Another way you can find articles in the library's databases is through Google Scholar. To customize Google Scholar, find Franklin University in the settings by searching in the Library Links area. You will still need to log in to access e-books and databases when off-campus.

To find an article using Google Scholar, you can type the article's title in the search bar. Click on the "Read@Franklin University" link to open the article using the Franklin University Library's databases.

For more information on using Google Scholar, see the video below .