Skip to Main Content

To access Safari eBooks,

ContinueClose

Troubleshooting Library Access Issues

Overview

If you want to save an article you find in the library's databases for later use, or to share on a class message board (referred to as a shared link), copying the link from the address bar does not always work. This page explains

Will the link I copied work in the future?

The easiest way to check whether the link to a library resource which you copied will work in the future is to open a different browser and paste the link into the address bar. If the link takes you to the item you copied it from, then it should continue to work in the future. If it doesn't work, go back to the original page you were on and look for a valid link. For instructions on how to find the proper link for resources in EBSCO databases, scroll down on this page.

If you are unable to find a proper shared link, use the chat box to contact the library and a librarian can help you identify the shared link.

How do I find the shared link for EBSCO resources?

Many of the library's resources are available through EBSCO databases. You can tell if you are using an EBSCO database by either of the following methods:

  1. On the library's databases page, EBSCO databases Have EBSCO in parenthesis after the database name.
  2. On the search results screen, the link (also known as the URL) will contain the word ebsco .

For EBSCO databases, you should be able to copy the link from the address bar at the top of the browser and save/share the link for later use. However, EBSCO recommends using the permalink for sharing to be sure that the link will work in the future.

To find the permalink, look for the "share" icon (which looks like an arrow) and then select "create link" to generate a permalink you can use for future use.

On the results page, you can find the share link by clicking on the three dots (the tools menu) on the right side of the results box.

ebsco results screenshot with tools menu and share icon highlighted

On the article page the share link is in the upper right.

ebsco article page screenshot with share icon and create share link highlighted

How can I find an article if the link is bad?

If you have a full citation for an article, you can use Journal Finder to find it through the library by typing the journal title in the search box and then searching for the article or looking for the specific issue:

  • Search for Title:
    • On the journal search results page, click on the journal title to open the journal information page.
    • There will be a search box under "search inside" that will let you "search for articles within this journal." If you have an article title you are looking for in the journal, you can put the title in that search box.
       
  • Search by Citation:
    • ​​​​​​​On the journal search results page, click on the journal title to open the journal information page.
    • Under "full text availability" you will see links for one or more datases. Each database gives the years of coverage the library provides for that journal.
    • You can click on the link of a database which includes the year of the article you are looking for to drill down by year / volume / issue to find an article using the citation.

For information on how to use the Library's journals page, see the video below on "Searching for Journals at the Library."

Another way you can find articles in the library's databases is through Google Scholar. To customize Google Scholar, find Franklin University in the settings by searching in the Library Links area. You will still need to log in to access e-books and databases when off-campus.

To find an article using Google Scholar, you can type the article's title in the search bar. Click on the "Read@Franklin University" link to open the article using the Franklin University Library's databases.

For more information on using Google Scholar, see the video below .

The Franklin University Library subscribes to a service called LibKey which lets you search for articles by DOI. Use the link below to go to the LibKey DOI search site, and enter the DOI in the search bar.