Troubleshooting Library Access Issues

The O'Reilly Learning Platform works differently than other library resources. You may be trying to access the O'Reilly Learning Platform to search for material, or using a link to a specific ebook or video on the platform. Either way, the method of accessing material through your Franklin University Library account is the same. Use the steps on this page to resolve issues with the O'Reilly Learning Platform.

You can access materials without creating a library account, but you will need an account to download materials and use the O'Reilly app. This page provides information on

1. accessing materials without an O'Reilly account;
2. accessing materials logging in with an O'Reilly account;
3. troubleshooting tips if you are unable to access O'Reilly materials.

You do not need to create an O'Reilly account to use ebooks on the O'Reilly Learning Platform -- only to access and download materials using the O'Reilly app. If you do not have an account, access O'Reilly as follows:

• Once you click on the link for the book, you will see a window telling you to get access through your library. Click on the "Institution not listed" link.

• Enter your Franklin email address and click "let's go".

If you already have an O'Reilly account,

• Once you click on the link for the book, you will see a window telling you to get access through your library. Click on the "Institution not listed" link.

• Click on the "Already a user?" link

• If you previously used your Franklin email for a free trial on the O'Reilly Learning Platform, are unable to log in to O'Reilly using your Franklin email, or receive a message that says "unable to create user", your O'Reilly account needs reset. Contact the library and we will ask them to fix your account.
   
• The O'Reilly login is case sensitive - enter your email address using lowercase letters.