Turnitin

Turnitin has an online support wizard, which can help you solve your problem:

1. Go to the Turnitin Support Wizard;
2. Under "how do you use turnitin", select "student;
3. Under "I need help with", select your issue;
4. Under "Just a little more information", select the answer that best fits your problem;
5. Click on the "Find answer" button.

If the answer provided doesn't solve your problem, you can click on the "Raise a Ticket" button and submit a support ticket.

For optimal performance, Turnitin recommends using the following:

• Desktop Operating Systems
  • Windows® 7, 8.1, 10
  • Mac OS X Intel v10.7+, El Capitan 10.11
  • ChromeOS
• Desktop Browsers
  • Firefox
  • Chrome
  • Safari 
  • Microsoft Edge
• Technical Requirements
  • 3GB of RAM or more
  • 1024x768 display or higher
  • Broadband internet connection
  • Internet browser set to allow all cookies from Turnitin.com/TurnitinUK.com
  • Javascript enabled

Turnitin will currently accept the following file types to generate Similarity Reports:

• files less than 100MB
• files with a minimum of 20 words
• file less than 800 pages
• Microsoft Word (DOC and DOCX)
• Corel WordPerfect
• HTML
• Adobe PostScript
• Plain text (TXT)
• Rich Text Format (RTF)
• Portable Document Format (PDF)
• OpenOffice (ODT)
• Hangul (HWP and HWPX)
  Powerpoint (PPTX)
• Google Docs via Google Drive

TurnItIn will also accept the following files, as noted:

• Adobe PDF files, but will not accept PDF image files, forms, or portfolios, files that do not contain highlightable text (such as scanned images), documents containing multiple files or ones created by software other than Adobe Acrobat.
• PowerPoint files (.pptx, .ppt, .ppsx, and .pps) may be accepted and TurnItIn will convert them to static PDF files.
• Microsoft Excel (.xls and .xlsx) files will look as if they had been saved as a pdf.