TurnItIn

TurnItIn has an online support page called the TurnItIn Help Center to assist students and instructors alike in troubleshooting. You may also find answers on TurnItIn's FAQ page. 

Additionally, Franklin's Help Desk has put together the following articles on using TurnItIn specifically at Franklin: 

For optimal performance, TurnItIn recommends using the following:

• Desktop Operating Systems
  • Windows® 8.1, 10, 11
  • Mac OS X El Capitan 10.11 or more recent
  • ChromeOS
• Desktop Browsers
  • Firefox
  • Chrome
  • Safari 
  • Microsoft Edge
• Technical Requirements
  • Internet browser set to allow all cookies from Turnitin.com/TurnitinUK.com
  • Javascript enabled
• Security Settings
  • Be sure your browser is not blocking any of the following:
    • *.turnitin.com
    • *.turnitinuk.com
    • *.turnitincdn.com
    • ajax.googleapis.com

TurnItIn accepts the following file types to generate Similarity Reports:

• files less than 100MB
• files with a minimum of 20 words
• file less than 800 pages
• Microsoft Word (DOC and DOCX)
• Corel WordPerfect
• HTML
• Adobe PostScript
• Plain text (TXT)
• Rich Text Format (RTF)
• Portable Document Format (PDF)
• OpenOffice (ODT)
• Hangul (HWP and HWPX)
  Powerpoint (PPTX)
• Google Docs via Google Drive

TurnItIn will also accept the following files, as noted:

• Adobe PDF files, but will not accept PDF image files, forms, or portfolios, files that do not contain highlightable text (such as scanned images), documents containing multiple files or ones created by software other than Adobe Acrobat.
• PowerPoint files (.pptx, .ppt, .ppsx, and .pps) may be accepted and TurnItIn will convert them to static PDF files.
• Microsoft Excel (.xls and .xlsx) files will look as if they had been saved as a pdf.