Under "Just a little more information", select the answer that best fits your problem;
Click on the "Find answer" button.
If the answer provided doesn't solve your problem, you can click on the "Raise a Ticket" button and submit a support ticket.
For optimal performance, Turnitin recommends using the following:
Desktop Operating Systems
Windows® 7, 8.1, 10
Mac OS X Intel v10.7+, El Capitan 10.11
Internet Explorer 11
3GB of RAM or more
1024x768 display or higher
Broadband internet connection
Internet browser set to allow all cookies from Turnitin.com/TurnitinUK.com
Although Turnitin should be compatible with Internet Explorer, Firefox and Chrome, experience has shown that it works best with Internet Explorer.
Accepted File Types
Turnitin will currently accept the following file types to generate Similarity Reports:
Microsoft Word® (.doc / .docx)
OpenOffice Text (.odt)
Google Docs via Google Drive™ (.gdoc files are NOT acceptable)
Rich text format (.rtf)
Plain text (.txt)
Hangul Word Processor file (.hwp)
TurnItIn will also accept the following files, as noted:
Adobe PDF files, but will not accept PDF image files, forms, or portfolios, files that do not contain highlightable text (such as scanned inmages), documents containing multiple files or ones created by software other than Adobe Acrobat.
PowerPoint files (.pptx, .ppt, .ppsx, and .pps) may be accepted and TurnItIn will convert them to static PDF files.
Microsoft Excel (.xls and .xlsx) files will look as if they had been saved as a pdf.