To access Safari eBooks,
Crum, T. F. (1999). The magic of conflict: Turning a life of work into a work of art. New York: Simon & Schuster. [Reserve through OhioLINK]
Pickering, P. (2000). How to manage conflict: Turn all conflicts into win-win outcomes. Franklin Lakes, N.J: Career Press. [Reserve through OhioLINK]
Getting to Yes by 
Dr. Garry McDaniel is Associate Professor of Human Resources Management and teaches in the international MBA program at Franklin University. He has authored two books, Conflict to Cooperation, Managing the Business, and numerous articles.
Fierce Conversations by 
The Essential Guide to Workplace Mediation and Conflict Resolution by 
